Udemy
IT & SoftwareDescription
The 75940X: Avaya Converged Platform Integration course is designed for IT professionals, network engineers, and solutions architects who are responsible for integrating and deploying Avaya’s converged communication platforms within enterprise environments. This course provides a comprehensive understanding of how to configure, integrate, and deploy Avaya Aura Communication Manager, Avaya IP Office, and other Avaya solutions into a unified communications infrastructure.
In this course, learners will dive deep into the core components and architecture of Avaya’s converged platforms, as well as explore integration techniques that enable seamless communication between various communication systems. Through hands-on exercises, real-world scenarios, and expert-led instruction, participants will gain practical experience in deploying and maintaining integrated Avaya solutions. This course emphasizes best practices for system integration, ensuring voice, video, and data services function optimally in a unified environment.
Key concepts covered in the course include system configuration, integrating Avaya Aura and IP Office with external systems such as PBX, call centers, and SIP trunks, managing call routing, and optimizing traffic within a converged network. Additionally, the course will cover important security measures, monitoring tools, and troubleshooting techniques to ensure secure, efficient, and high-performing communication systems.
Key Topics Covered:
Introduction to Avaya Converged Solutions: Understand the foundational components and architecture of Avaya Aura and Avaya IP Office, as well as their roles in converged communication environments.
System Integration: Learn how to integrate Avaya platforms with external systems like third-party applications, PBXs, SIP trunks, and call centers to create a fully connected communication solution.
Unified Communications Integration: Gain knowledge in integrating voice, video, and data services across Avaya platforms, providing a seamless communication experience across multiple mediums.
Avaya Aura and IP Office Integration: Master the process of integrating Avaya Aura with other communication systems and connecting Avaya IP Office with Aura to enable hybrid communication environments.
Call Routing and Traffic Management: Learn how to manage call routing and optimize voice and data traffic across the integrated Avaya platform, ensuring efficient communication across your network.
Security and Compliance: Understand the importance of securing communication channels within a converged platform, configuring encryption, and ensuring compliance with security standards.
High Availability and Redundancy: Discover how to implement redundancy and high availability features in Avaya’s converged platforms to ensure uninterrupted communication in the event of system failures.
Monitoring and Troubleshooting: Develop troubleshooting skills by using Avaya’s monitoring tools to identify and resolve integration issues, ensuring the reliability and performance of integrated systems.
Scalability and Performance Optimization: Learn techniques for scaling Avaya systems to meet growing enterprise demands and optimizing system performance for efficiency and reliability.
Best Practices for System Integration: Gain valuable insights into best practices for integrating Avaya systems, including configuration, testing, and deployment strategies to ensure smooth implementation and long-term success.
Prerequisites:
Basic knowledge of networking concepts (IP, DNS, DHCP, SIP).
Familiarity with voice technologies (VoIP, PBX systems).
Prior experience with Avaya products or communication systems is recommended but not required.